Return & Refund Policy
✓ Please read the following important rules before shopping from bookreader247.shop.
✓ All orders placed before 10:00 AM are sent for pickup on the same day. Orders placed after 10:00 AM are sent for pickup on the next day.
✓ Please note, once the order is dispatched, it cannot be cancelled. Before dispatch, our support team will contact you for confirmation or cancellation. Based on the information provided by you, the order will either be dispatched or cancelled.
✓ At bookreader247.shop, we take full care of the quality and safety of books before dispatch. However, if for any reason you receive a damaged book, a wrong book, or unclear/blurred print, you can request a refund. Our support team will immediately review your case and issue the refund to you.
For this process, your cooperation is required. Before opening the package, please record a short video clip of unboxing and send it to our support team. This helps us make a quick decision and refund the full amount immediately.
If the information provided by you is found correct, the refund will be issued instantly. However, if the provided details are found false, no refund will be given.
✓ While placing an order, please ensure that all details you provide are correct. If any detail is found incorrect, you will be solely responsible. In such cases, your order will not be cancelled or refunded.
✓ Our support team checks the availability of courier service at your location (pincode) at the time of order. If courier service is available at your pincode, the order will be dispatched. If courier service is not available, the order will be cancelled and a full refund will be issued.
✓ In case of any return/refund, only the book’s price will be refunded. The delivery charges (shipping charges) incurred for sending or returning the book will not be refunded.
✓ If you agree with the Return & Refund Policy of bookreader247.shop, then you may proceed to place an order. Otherwise, you may choose not to order from bookreader247.shop.
Return & Refund Policy for Bookreaders247.shop
1. Introduction
We at Bookreaders247.shop are committed to ensuring customer satisfaction. This Return & Refund Policy outlines the process for returning products and requesting refunds. Please read this policy carefully before making a purchase.
2. Eligibility for Returns
Timeframe: Items can be returned within 7 days of delivery for a refund or exchange, provided they meet the conditions below.
Condition: Products must be unused, in their original packaging, and in the same condition as received. Books must not have any marks, tears, or damage.
Non-Returnable Items:
Digital products (e.g., eBooks, audiobooks).
Personalized or customized items.
Items marked as "final sale" on the product page.
3. Return Process
Contact Us: Initiate a return by contacting our customer support team at support@bookreaders247.shop or through our website’s contact form. Provide your order number and reason for return.
Return Approval: We will review your request and provide a Return Authorization Number (RAN) if approved.
Ship the Item: Pack the item securely and include the RAN. Ship the item to the address provided in the approval email within 7 days of receiving the RAN.
Shipping Costs: Customers are responsible for return shipping costs unless the item was delivered damaged, defective, or incorrect.
4. Refund Policy
Processing Time: Refunds will be processed within 5-7 business days of receiving the returned item.
Refund Method: Refunds will be issued to the original payment method. Shipping charges are non-refundable unless the return is due to our error.
Damaged/Defective/Incorrect Items: If you receive a damaged, defective, or incorrect item, please notify us within 48 hours of delivery. We will provide a prepaid shipping label and issue a full refund or replacement upon verification.
5. Exchanges
Exchanges are subject to product availability. If you wish to exchange an item, follow the return process and place a new order for the desired item.
If the exchange is due to our error (e.g., wrong item shipped), we will cover the shipping costs for both return and replacement.
6. Cancellations
Orders can be canceled before they are shipped. Contact us at support@bookreaders247.shop as soon as possible to request a cancellation.
If the order has already shipped, it will be treated as a return, and the return process will apply.
7. Contact Us
For any questions or assistance with returns and refunds, please reach out to:
Email: rkmaths963@gmail.com
Phone: +91 7717734161 (Available Monday to Friday, 10 AM to 6 PM IST)
Address: Bookreaders247.shop, [Near R.N College Hajipur-844101 , Bihar], India
8. Policy Updates
We reserve the right to update this policy at any time. Changes will be posted on this page, and the updated policy will apply to all purchases made after the update.
Thank you for shopping with Bookreaders247.shop!